3301 FAQ – Everything You Need to Know

3301 currently supports GCash and Maya for both deposits and withdrawals — the two most widely used e-wallets among Filipino players. All transactions are conducted in Philippine pesos (₱), so there are no currency conversion fees. Simply link your preferred e-wallet from your Finance dashboard after logging in, and your payment method is saved for future transactions. Additional local payment channels may be added over time, so check the Finance page for the latest available options. We do not accept international credit cards at this time.

Most withdrawal requests to GCash and Maya are processed within minutes, though some requests may take up to a few hours depending on transaction volume and your current VIP tier. Higher VIP members benefit from priority processing, which means faster turnaround times on payout requests. There are no excessive processing fees deducted from standard withdrawals. You can track the status of any withdrawal directly from your Finance dashboard. If your withdrawal is pending for more than 24 hours, contact support at [email protected] with your transaction reference number.

Minimum deposit and withdrawal thresholds are designed to keep 3301 accessible for all Filipino players, from casual lottery participants to active sports bettors. Current minimums are displayed in your Finance dashboard at the time of transaction. Amounts are always shown in Philippine pesos with no hidden charges. Voucher-related deposits may have specific minimum requirements tied to the voucher terms — review those details on the Voucher page before topping up. Maximums also apply per transaction to maintain platform security and compliance.

Yes. 3301 provides tools that let you set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period — this protects against impulsive decisions during stressful moments. Betting activity limits and session time reminders are also available. These tools are completely voluntary and are designed to help Filipino players enjoy the platform responsibly. Full details on available controls are explained on our Responsible Gaming page.

Self-exclusion is a formal request to temporarily or permanently suspend your 3301 account to prevent access to all gaming features. It is available to any member who feels their gaming habits are becoming problematic. To request self-exclusion, contact our support team at [email protected] with your registered mobile number and the preferred exclusion duration. During the exclusion period, you will not be able to log in, place bets, purchase lottery tickets, or access your wallet for gaming purposes. We take self-exclusion requests seriously and process them promptly — usually within one business day.

3301 encourages any player who is concerned about their gaming behaviour to seek support early. In the Philippines, resources include community mental health centres operated by the Department of Health, as well as private counselling services available in major cities. Our Responsible Gaming page contains a curated list of guidance and self-assessment tools. Remember: gaming on 3301 is meant to be entertainment, not a solution to financial stress. If you or someone you know needs help, reaching out to a professional is always the right move. You can also email us at [email protected] and our team will point you to appropriate local resources.